𝐅𝐑𝐄𝐐𝐔𝐄𝐍𝐓𝐋𝐘 𝐀𝐒𝐊𝐄𝐃 𝐐𝐔𝐄𝐒𝐓𝐈𝐎𝐍𝐒
𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐲 𝐏𝐞𝐧 𝐈𝐧𝐪𝐮𝐢𝐫𝐢𝐞𝐬:
What is my Recovery level & type, & what Recovery Pen do I get?
The Recovery Pens are based off a level system, since each person and their needs are very different!
The goal is to slowly wean down to a higher level. The higher the level, the closer you are to Recovery!
To find out your Recovery Level & which pen to order, please click for THE QUIZ HERE.
What's the difference between incognito and regular?
The incognito version removes any mention of Self-harm, so it instead just looks like regular art supplies to other people. But comes with no instructions or tips.
Whereas when ordered regularly, it will come with instructions, and mentions of how it helps with your Self-harm and tips!
What are the ingredients?
The ingredient list can be found on the product’s page.
The main and only ingredients you will need are water, red food coloring, and the oils. We aren’t able to give any further details on how to recreate the product unfortunately, as this is proprietary information.
Is this safe to be used in the bath?
Yes, all ingredients are skin safe and will do no harm. The only issue you need to watch out for is if either: You have an allergy to one of the ingredients listed, OR if the ink is used over sensitive areas as in: open wounds, eyes, genitals, etc. Please do not do this!
Can I heat up the ink / put it in the microwave?
Yes, but please read these ⚠ PRECAUTIONS:
-DO NOT heat ink up in original plastic bottle. Please transfer it to a microwave safe glass or bowl before proceeding.
-MAKE SURE there is a lid or some sort or coverage over top of the container.
-ONLY heat up with low heat / microwave power, at 20 - 30 seconds at most.
-PLEASE BE CAUTIOUS as hot oil can be very hazardous for the skin as well as eyes. The essential oil fumes will be VERY strong, so avoid having your eyes exposed during this process.
Can I cool down the ink / keep it in the fridge?
Yes you can! Be sure to put the cap on before placing the pen or ink bottle into the fridge. 🧊
𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 + 𝐎𝐫𝐝𝐞𝐫𝐬
Do you ship to my country? What's the cost?
Currently at Symphony Light Art I am only shipping to certain countries as I'm just getting the hang of the new website!
To check the price of shipping, you can enter your address (make sure it's correct!) on the checkout page. You will not be charged until you officially place your order.
How much will it cost in my currency?
To check the price in your currency, make sure you have the website set to your proper area. (To do this, scroll to the bottom of the page, and it will allow you to change it in the footer of the page).
You can then enter your address (make sure it's correct!) on the checkout page. You will not be charged until you officially place your order.
When will my order be sent out?
For Recovery Pen items, these are shipped out between 3 -6 business days.
For most other store items, these are shipped out within 2 - 5 business days!
I ship out orders every Monday, Wednesday, and Friday!
Please keep in mind we're a very small team of only 2-3 people individually packing and shipping many orders!
How long is shipping time?
Please expect possible delays in shipping. Once your order is PROCESSED (see above question) the shipping time varies heavily depending on your location, and the shipping option you choose.
Here are the most common shipping times available:
📦Standard shipping: 6 - 7 business days
📦Express shipping: 4 - 5 business days
You can also check on the product page for an estimate of when your order will arrive!
What's my tracking number?
You should receive a shipping confirmation email with tracking info once your order has shipped! Please allow up to 48 hours for your tracking information to be updated!
You can also check your order status through our chat box AI. Type either "Check Order Status" into the chat box to activate the help bot.