Wait Time: Typically 3 - 10 minutes.
Our in-store chat is the best way to get ahold of us, and to handle any questions or concerns!
Click on the blue chat icon in the bottom right corner to start a chat with us. ↘
The automated system handles most of the FAQ's or concerns. Please also see our FAQ's Page HERE.
For any replacements or refunds: see our Replacements & Refunds Policies HERE.
The second option is to
✉ Email us
Contact form
Difficulty reaching us?
Messaging from this website (Tidio)
Messages through our website unfortunately do not send emails when we respond. We are working on adding this feature!
- Please make sure you are entering our website from the same devise used to make your original message. Unfortunately at this moment, cross devises do not save your messaging history!
- Try once more, and this time try using one of the pre-written available messages, such as "other" when our AI system pops up. This will notify us on the spot!
Emailing us
- Please first check your spam or junk mail!
- Please check if your email has sent to the right email address: Symphonylightart@outlook.com
- Try again, or try messaging us on our website instead. (Through Tidio, the message bubble icon in the bottom right corner of the screen.)
Other socials
If messaged on our symphonylightart instagram account, we should still typically see it!
But unfortunately if messages are sent elsewhere, such as my angel.phoenixx account, it will most likely be buried in other messages.
Please either email, or message on this website instead!